UK: Nationwide Building Society IT glitch, millions cannot access online, mobile banking or online payments – 230413 1635z

Nationwide Building Society has been hit by technical difficulties meaning millions of customers cannot access online and mobile banking while some reports suggest cash machines are not working either.

On Nationwides website this afternoon, a message reads:

Were sorry to have to tell you that our Online Bank is unavailable

We are making every effort to restore service as quickly as possible and will keep the service status page updated with our progress.

We apologise for any inconvenience this will cause you.

If your banking is urgent, we have other ways you can bank with us. You could try:

A Nationwide spokesman said: We are currently experiencing an IT issue that is affecting services including our online bank.

Customers can still use ATMs to withdraw cash and check their balance and our branches are open to deal with our customers needs. We apologise for the inconvenience this has caused and we are working to resolve the issue as quickly as possible.

No time frame was given by Nationwide as to when the online banking system would be back to normal.

The glitch has seen scores of customers complain on social networking website Twitter including businesses who are unable to take payments.

Ryan Shelton (@ryanshelton2011) said: Nationwide online banking, mobile banking and some cash machines not working. Cannot access accounts or withdraw money.

Mia (@SianMia_) said: The whole of Nationwide is down so we unable to do transactions.

Last year, Nationwide suffered an IT hiccup when 700,000 customers were double-charged for payments from their current accounts between Tuesday 24 July and 25 July 2012 with 50,000 being adversely affected.

But the problems were nothing compared to those suffered by NatWest-RBS.

NatWest-RBS had the worst meltdown of 2012 and one of the biggest in recent banking times. An IT failure left 17million customers without access to their accounts, some of whom were affected for three weeks.

It is now to be investigated by the Financial Conduct Authority (FCA) and could result in a huge fine for NatWest-RBS, which is 82 per cent owned by the taxpayer.

RBS already took a 175million hit to cover costs and compensation relating to the calamity, while the incident prompted chief executive Stephen Hester to turn down not to take his 2012 bonus.

Many Nationwide customers have been unable to log into their accounts or carry out transactions following a technical glitch.

The building societys systems went down at 9.30am today, but Nationwide says it is hopeful they will be up and running soon (see the Best Bank Accounts guide for the best deals if you want to switch).

Angry customers took to Twitter to tell us of their problems, with reports many couldnt log into their accounts, use their debit cards or withdraw cash. Nationwide claims there are no problems with its ATMs.

Twitter user @natashastill said: Unable to access online banking and huge delays trying to get through to telephone banking! #frustrating #nationwide.

Todays outage is the latest in a long list of banking blunders.

Last week, many Lloyds TSB, Halifax and Bank of Scotland customers were unable to log into their accounts for one afternoon.

Halifax and Lloyds TSB customers reported they could not access their cash from ATMs on New Years Eve.

RBS, NatWest and Ulster Bank customers have suffered most. Last summer, some couldnt access their cash or make transactions for a month, while the bank was hit by a glitch lasting a few hours earlier this year. Guy Anker
News Editor,

Update 23 April 2013 1826BST:

On-line banking up and running now!!



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