Tax may get more taxing as 281 HMRC help centres close


The help centres that deal with millions of frustrated households who scratch their heads over tax forms are to be closed.

Some 281 sites in England will be replaced by a telephone service and home visits in an ‘improved’ operation that aims to save HM Revenue and Customs £13million a year.

The move comes months after it was revealed that a million letters to the taxman went unanswered last year.

Some 1,300 jobs will be at risk from the closures, although the authority aims to deploy staff elsewhere.

HMRC head Lin Homer said: ‘This new service will enable us to tailor that help in a way that works better for customers and is more flexible and affordable than the service we currently provide.’ A spokesman added that it delivered ‘more value for money to the taxpayer’.

Some 13 tax offices in the north and north-east will be closed in a…

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